Covid-19 Service

Safely Service Your Vehicle at Towne Toyota
We Make it Easy

At Towne Toyota, our goal is to make servicing your vehicle with us as clean, safe, and easy as possible. We have implemented the following policies and procedures to protect you and our employees.


1. Scheduling

We are accepting walk-in appointments right now. However, we recommend that you schedule an appointment online or call our Service Department at 844-338-9709


2. Choose Your Method

We are offering 4 drop-off and pick-up options for you to choose from:

  • Leave your vehicle with us during the day or use our night-time drop box.
  • Wait for your vehicle in our indoor customer lounge or outside on our new outdoor furniture.
  • We are offering complimentary vehicle pick-up and drop-off by appointment only.
  • Request our complimentary drop-off and pick-up shuttle service, and our drivers will drop you off and pick you up when your service is completed.

  • Be advised, service pick-up is available with a limited capacity; if you choose to drop your vehicle off, we will send details regarding our new self-check-in and digital quote options.


3. Safe Pick-Up and Drop-Off

As you drive into our service lane our staff will greet you and ask you to leave your keys in your vehicle.

If you choose to wait with us while your vehicle is being serviced, please enter through our service doors. We are requiring that all our customers and employees wear masks while inside the building. We have also installed plexi-glass barriers in all areas where customers and employees interact.

For night-time drop offs, please drop your keys in our night-time service drop box located by the service entrance.


4. Added Protection

Seat covers, steering wheel covers, and a shifter knob covers will be placed in your car upon arrival, and remain in your vehicle throughout the duration of your service.

Our technicians will be wearing masks and clean gloves while performing your service.

Your vehicle will be washed and sanitized after your service is completed.


5. Repair Estimates and Contactless Payment

Estimates for repairs can be sent via email, phone, or text (if you are waiting, our service advisors will bring you your estimate).

We also offer new contactless and secure online payment options. Out staff will be standing by to assist you if you choose this option.


6. Contactless Vehicle Pick-Up

When your service is completed, our staff will call you when your vehicle is ready for pick up or send you a notification via email or text.

We will disinfect all touchpoints on your vehicle (i.e. steering wheel, seats, shifter knob, inner and outer door handles, multi-media controls etc.) before you take your car.

Your keys and paperwork will be waiting for you safely inside your vehicle when you are ready to drive away.

Watch Our Self Check-In Walk-through

All touchpoints of the vehicle (steering wheel, seats, shifter knob, inner and outer door handles, multi-media controls, etc.) are disinfected before you take your car.

Get in Touch

  • Service: (973) 584-8100
  • Monday8:00AM - 6:00PM
  • Tuesday8:00AM - 6:00PM
  • Wednesday8:00AM - 6:00PM
  • Thursday8:00AM - 6:00PM
  • Friday8:00AM - 6:00PM
  • Saturday8:00AM - 4:00PM
  • SundayClosed
  1. Towne Toyota

    1499 Route 46 W
    Ledgewood, NJ 07852

    • Sales: (973) 584-8100
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